Mumbai, March 23, 2007 - Genesys Telecommunications Laboratories, Inc., an Alcatel-Lucent company (Euronext Paris and NYSE: ALU), today announced the first voice self-service platform with built-in support for video customer service, and key standard...

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Genesys is the recognized market leader in Asia Pacific with over 35 percent market share (2005) in routing and CTI applications. This strong market penetration is driving the adoption of Genesys applications in the hosted model across the region. Ge...