Overnite Express Launches "Overnite Priority" Service
The priority -next business-day delivery service with money-back guarantee to raise the service bar in the express industry
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Launch of "Overnite Priority" at Kolkata
CMD, Chairman & CMD Mr O. P. Rajgarhia at the launch of "Overnitr Priority" at Kolkata
-- Now people of Kolkata wanting to send their documents and parcels can enjoy the advantage of a much sought after Next Day Delivery Service. Overnite Express Ltd, an Express Industry major, today announced the launch of its new, premium service "OVERNITE PRIORITY - Next Business-Day Delivery" with a 'Money Back Guarantee' attached to it in the city of joy, Kolkata.
Main Focus Area
Service for ultra time sensitive
Consignments
Mobile Express (especially
designed for movement of
mobile handsets
Passport Express & Rakhi
Express
Strong Box Parcel Service
Special Service for Tea
Gardens
E-commerce, Supply Chains
& Warehouses
"The new service is an outcome of in-depth understanding of the customer's requirements and in fact, it is in response to the market's demand for such service platform," said Mr. O. P. Rajgarhia, Chairman & Managing Director, Overnite Express Ltd., while announcing the launch of the service here today. "We realized that today most of the customers have ultra time sensitive dox and parcels to be delivered in any situation and be proactively kept informed of the status .. So, in comes our unique system of delivery with its money back guarantee which is here to win the customers' trust & confidence", added Mr. Rajgarhia.
The Company has to its credit many innovations while being at the forefront of the Indian express industry. On 2nd of February 2012 Overnite Express Ltd., is also completing its 25 years of operation in India, a continuous journey of contribution to India's economic and industrial growth through its meticulous and dedicated support to the trade and industry that drives India's economic growth.. Poised for a rapid growth, the company is to soon introduce many path-breaking services in the first quarter of 2012 for its valued customers.
OVERNITE PRIORITY, the company's latest service offers one such significant step in the direction of customer satisfaction and innovation-leadership, pointed out Mr Rajgarhia.
In ensuring a zero error system in operation, the company has also put in place a team of dedicated and trained executives which would specially look after this service segment and would be tracking the movement of consignment from receiving till its final delivery.
The company will apprise its customers of the delivery through an SMS. The very fact that the "DEDICATED OVERNITE PRIORITY TEAM" will have a 'Round-the-Clock' focus on these shipments guarantees the committed delivery to the client.
Notes to Editor
FUTURE PLANS OF OVERNITE EXPRESS LTD
TOWARDS NEW MILESTONES:
Overnite Express plans to reach out to the rural masses and has planned to create a network of 5000 (Five Thousand) branches all over the country in the next 2-3 years.
The Company has identified the next generation of services and plans to invest heavily and create its own space in the Courier, Cargo and Logistics industry.
INDUSTRY DETAILS
The Indian Express Delivery Service (EDS) Industry is valued at Rs. 10,000 crores and is growing at around 25% annually. The EDS industry provides services that include integrated door-to-door transport and quick delivery of time-definite shipments of documents, samples, parcels, etc. Although it generally facilitates transportation of documents, samples, gifts and other high-valued time-bound items, the requirement of fast delivery often overrules the weight limits or the size of consignment. Over the years, it has evolved from being a basic courier service provider delivering documents and parcels to an integrated door to door time-bound service provider. Globalisation, liberalisation and increase in cross-border trade and investment flows have contributed to its growth. With the development of the global supply chain, corporations across the world are now optimizing costs and maximizing efficiency by focusing on their core business activities and outsourcing noncore activities like transportation and delivery to specialized service providers such as EDS companies.
BRIEF NOTE ON OVERNITE EXPRESS LTD
OVERNITE EXPRESS arrived on the scene in the year 1987, a time when the concept of courier service was almost unheard of in India. People had to wait for days to see their consignments being delivered.
Our arrival brought a whiff of fresh air to those who were looking for a speedy, reliable and efficient service provider who could understand their needs, meet the deadlines and provide personalized services. The company started its operations with an office in each of the four metros - Delhi, Mumbai, Chennai and Kolkata. Our hard work and dedication yielded the desired results and we became an overnight success story.
It is said that the journey of a thousand miles begins with a single step. In the last twenty-four years, we have covered a long distance.
Today OVERNITE has:
- Over 2,800 conveniently located offices serving over 6,000 PIN Codes spread over 1,000 locations across the country.
- 19 Regional Hubs, 49 Area Hubs & 45 Mini Hubs working round-the-clock, 365 days a year.
- Multiple Express Collection Centers at Delhi, Mumbai, Kolkata, Chennai, Bangalore, Hyderabad, Ahmedabad and other major cities.
- Extensive presence in the remote North-Eastern Sector and Andaman & Nicobar Islands.
- Our International service covers over 1,000 cities worldwide.
- Our growth is the result of our valuable clients' constant trust in us. We have won their trust by providing them with an uncompromising and dedicated service. Some of our unique and industry-first initiatives are:
- Free pick up from client's doorstep
- P.O.D (Proof of Delivery) provided on request.
- Money-back guarantee in case of non-delivery.
- Innovative risk-coverage schemes.
- Tailor-made services for individual clients to suit their specific requirements, covering the entire Tier II and III cities, thus providing them services much sought after.
- Direct connectivity to Nepal and Bhutan.
At OVERNITE, customers always get the top priority. New initiatives are launched from time to time for the convenience of the various business segments. Presently, OVERNITE has a higher customer satisfaction index - a feat we are proud of. Our initiatives have not only brought us closer to our valued customers but also have helped us realize our long cherished dream of becoming India's leading Courier and Cargo Service Provider.
We have entered into a major strategic alliance with BHUTAN POST yielding POST OVERNITE COURIER. This specially developed service offers the most comprehensive solution for delivery of documents and parcels throughout the Royal Kingdom of Bhutan.
