Misleading statements by AIRTEL regarding provisioning of POI capacity to RJIL over 53% of NLD calls failing due to inadequate POIs from AIRTEL

Reliance Jio reports over 53% of NLD call failures owing to inadequate number of PoIs from Airtel.

Mumbai, Maharashtra, February 11, 2017 /India PRwire/ -- Reliance Jio Infocomm Limited (RJIL) has noted the release of a malicious and misleading media statement by Airtel regarding provisioning of adequate POI capacity to RJIL. This latest statement is a continuation of Airtel's ongoing mischievous and motivated campaign to divert attention from its anti-competitive and anti-consumer actions and violations of license conditions which are being investigated by the Authorities.

The fact is that over 2.6 crore NLD calls are still failing daily amounting to 53.4% call failure (as on 31-Jan-2017) as against TRAI norm of 0.5%. The following table provides a snapshot of POIs required at different points of time and the POIs provided by Airtel:

Date Access (within circle) NLD (outside circle)
POIs required OG POIs Calls attempted Call failure on Failure % POIs required OG POIs Calls attempted Call failure on Failure %
allocated on the day(cr) the day(cr) allocated on the day(cr) the day(cr)
30-Sep-16 10,260 2,363 8.29 4.90 59.1% 2,494 651 0.35 0.10 29.4%
31-Oct-16 10,260 5,384 10.16 3.95 38.9% 2,494 1,966 1.48 0.62 41.8%
30-Nov-16 23,502 10,727 10.65 0.15 1.4% 10,043 2,815 2.03 0.39 19.3%
31-Dec-16 23,502 12,412 17.12 0.28 1.7% 10,043 3,010 5.14 2.93 57.0%
31-Jan-17 23,502 18,557 19.01 0.11 0.6% 10,043 4,432 4.92 2.63 53.4%

It is evident from the above that:

i) Inspite of intervention by Authorities and censure proceedings against Airtel, NLD call failure rate was at 53.4% as against TRAI norm of 0.5%;

ii) There has always been a lag in POIs required and POIs provided by Airtel resulting in severe service issues for Indian customers;

iii) There are no technical issues in the RJIL network as evident from the fact that call failures on access network have reduced from 59.1% to 0.6% (as on 31-Jan-2017) after Airtel was compelled to provide POIs post intervention by the Authorities. Further, there are no call failures in Jio-to-Jio calls.

Airtel's claim of having provided 35,000 POIs to Mukesh Ambani led Jio is misleading given that in reality, it has not even done port allocation (first step of implementation) for over 1,100 of these POIs. Airtel continues to issue demand notes for these POIs to slow down the process, whereas no payment is due under the Interconnection Agreement. As has been repeatedly pointed out to Airtel, there has been no delay whatsoever in activating POIs by RJIL. The reasons range from long delay in allocation of POIs by Airtel, lack of media readiness of Airtel, use of electrical interfaces etc. There has been no delay from RJIL in activating the POIs.

Comparison with other operators

Airtel has indulged in a completely arbitrary comparison of POIs allocated to other operators as against those allocated to RJIL. Traffic from no two operators will be alike and operators must not try to control the traffic from their customers. RJIL has passed on the benefits of a more efficient technology to its customers in the form of free voice services. Airtel did not invest in new technologies and is now trying to prevent customers from enjoying benefits of superior service offered by a new operator, while misleading customers and causing reputational damage to RJIL by claiming that there are technical issues in RJIL network. India's telecom sector has tended to progress due to disruptive innovation brought in by newcomers, but unfortunately, Airtel is trying to block such initiatives.

Compliance with tariff regulations

Airtel's insinuation that RJIL has not complied with TRAI's tariff orders is bizarre and defamatory considering that TRAI has already responded to its complaints by stating categorically that RJIL's tariffs are compliant with the tariff orders of TRAI and other applicable regulations.

IUC regime

Airtel's statement that IUC regime assumes symmetric traffic is funny to say the least. If the traffic is symmetric, the earnings and payments towards IUC cancel out each other and there need not be any IUC charges. This is what has happened in most of the other markets. Further, Airtel's cry for higher IUC stems from the inability to retain customers by providing telecom services at cheaper cost. Seemingly, Airtel wants other operators to subsidize its operations.

Airtel is once again trying to portray that it has done a favour by providing POIs to RJIL, whereas it may be noted that all operators have a mandatory and unconditional obligation under the license to provide adequate POIs to all the other operators. This is irrespective of the traffic pattern and is not a favour to any operator.

Notes to Editor

About Reliance Jio Infocomm Limited

Reliance Jio Infocomm Limited ("Jio"), a subsidiary of Reliance Industries Limited ("RIL"), has built a world-class all-IP data strong future proof network with latest 4G LTE technology. It is the only network conceived and born as a Mobile Video Network from the ground up and supporting Voice over LTE technology. It is future ready and can be easily upgraded to support even more data, as technologies advance on to 5G, 6G and beyond.

Jio will bring transformational changes in the Indian digital services space to enable the vision of Digital India for 1.2 billion Indians and propel India into global leadership in digital economy. It has created an eco-system comprising network, devices, applications and content, service experience and affordable tariffs for everyone to live the Jio Digital Life. As part of its customer offers, Jio has revolutionised the Indian telecom landscape by making voice calls for Jio customers absolutely free, across India, to any network, and always. Jio makes India the highest quality, most affordable data market in the world so that every Indian can do Datagiri.

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