vCustomerCorporation,a leader in delivering customer care and technical support solutions has beenrecognized yet again as 'the #1 BPO company to work for' in India. The annualstudy was conducted by Dataquest Magazine and IDC, a consulting firmspecializing in market intelligence and advisory services. The study recognizesindividual recognition and growth opportunities provided by global serviceproviders to their employees.

Still the best -vCustomer'semployee empowerment agenda reached a new high, and attrition rates continue tofall

Congratulating all the employees ofvCustomer, Sanjay Kumar, Founder &CEO said," Its clear that our initiatives aimed at achieving employeesatisfaction have been successful". He added that," Winning the #1ranking in ESAT for the 2ndyearin a row when competing with some of the largest global brands is a truetestimonial to our strong commitment towards our Employee Firstinitiatives."

One of the key highlights in the race to the top has beenvCustomer's ability to automateemployee processes by migrating all employee queries and grievances to anOnline forum, thus leading to greater transparency, faster resolution andimproving the overall employee experience.

A substantial investment in employee training – both behavioraland skills – helped employees move up the value chain, significantly pushingthe employee satisfaction index.vCustomeralsoprovides trainings targeted towards employees' health & wellness. Quarterlyhealth camps are organized where every employee can get a health checkup donefree of cost.

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About BPO Employers 2008

The annual DQ-IDC INDIA BPO ESAT SURVEY revealed that the employeesatisfaction scores in 2008 forvCustomerwere substantially higher than thecompetition on all the broad employee satisfaction measures. The survey ratedcompanies on 12 key parameters: Employee Size, Percentage of last salary hike,Cost to company, Overall Satisfaction Score, Company Image, Company Culture,Job Content or Growth, Training, Salary and Compensation, Appraisal System, Peopleand Preferred Company.

AboutvCustomer:

vCustomeris aleading provider of multi-channel customer support services that help growsales, increase customer satisfaction and build customer loyalty. The US basedcompany's proven delivery models provide customer support solutions to theBanking and Finance, Government, Retail, Consumer Technology, Communications,Airline and other industries. The company's services include inbound/outboundcall centre, technical support, back-office, loyalty program management,pre-sales support and up-sell/cross-sell, CRM and analytics. For moreinformation please visitwww.vcustomerindia.com