Drishti-Soft Solutions, a leading provider of Contact Center Solutions and Enterprise Communications Applications has recently entered into a partnership alliance with OneCall, Bangladesh based leading outsourcing service provider. The underlying objective of the partnership alliance is to offer Drishti's award-winning communications solutions to the call centers and enterprises in Bangladesh. Under the terms of agreement, OneCall team, trained on Drishti's DACX technology, would be providing Drishti's solutions along with 24x7 support and services in Bangladesh.

Amazed by the double-digit growth by the BPO industry in emerging countries, the BTRC has issued licenses for call centers in Bangladesh.

"Such a revolutionary step by BTRC would be a turning point in Bangladesh's economy. Bangladesh would soon witness an increase in the number or call centers," said Reazuddin Mosharaf, CEO, OneCall, "We wish to be the pioneers in providing end-to-end solutions and services in the outsourcing domain. Drishti shares our philosophy of providing next-generation technologies to emerging companies paving the way for their structured growth. Our association with it would enable us to offer innovative and cost-effective communications technologies to the emerging Bangladesh Call Center industry and add value to the economy."

Drishti has already become a leader in the Indian SMB segment. Its cutting-edge solutions have further gained wide presence across Philippines and Middle East as recognized by the three awards (2008 IP Contact Center Technology Award, Member's Choice Awards 2008, BPO Times Award 2007). Partnership with OneCall will open new gateways for Drishti to offer its innovative solutions to Call Centers and enterprises in Bangladesh.

"Weare working towards creating communications technologies to enable call centers to increase their operational efficiency while reducing the Total Cost of Ownership.Drishti's offerings are ideal for contact centers and enterprises in rapidly-emerging countries likeBangladesh. We believe Bangladesh is all set to be a major player in outsourcing and there will beinvestmentsin both International and Domestic Call Centerspace especially from telcos, financial services, banks, and health institutions," said Sachin Bhatia, co-founder and VP, Business Development at Drishti.

Drishti's Solutions will empower BPOs and Enterprises in Bangladesh to increase operational efficiencies and earn quick return on their investments.

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Drishti is a leading provider of Contact Center Software & Enterprise Communications Solutions. Drishti's award-winning flagship offering – DACX Contact Center Suite has been a huge success in India and Philippines and has become the leader in the Small and Medium Enterprises (SME) segment in India within a span of two years. Drishti creates Communications technologies for the next-generation Enterprises, empowering them to manage their needs to dynamically manage Business Processes, Interactions, Workforce and Service Levels on emerging Unified Communications (IP Telephony, Unified Messaging, Conferencing, Presence Management, and Application Collaboration).