At the 5th Edition of the Siccam contact center trade show, the Altitude Software-supported Morocco contact centers of Atento, b2s and Atlas Online win Siccam Awards for its performance and industry leadership. Altitude Software is a leading independent contact center solutions vendor, Morocco has become, since 2000, an emerging destination for the contact center outsourcing industry aiming to support European companies, namely in the French and Spanish market.

At the awarding ceremony that took place in Casablanca, Mr. André Azoulay, Special Adviser to His Majesty, the King of Morocco, stressed the positive economic prospects the industry enjoys in this North-african country. “Since 2000, the contact center industry has created over 20.000 new jobs in Morocco. It has been consolidating its place in the global market with a business strategy based on service quality and the optimal use of technology and qualified human resources. Moroccan contact centers can now rival with the ones based in Europe.”

b2s Morocco, part of the number two outsourcing group in France, won the “Best General Nearshore Performance Award” and the “Best Quality Survey Award”, and Atento Morocco, part of Grupo Telefónica, and a leading outsourcer in Spain and Latin America, won the “Best Spanish Market Nearshore Performance Award”. Atlas Online, the Royal Air Maroc airline contact center, won the “Best Internal Market Contact Center”.

“We are very happy with the success and industry recognition that our customers have been getting in Morocco” said René Esline, General Manager at Altitude Software. “Altitude Software has been supporting contact centers in Morocco since 2000. We have a good track record in enabling our customers to cost effectively deliver the highest quality of service. Our solutions flexibility and leading technology empower our customers to grow and to always be in the best position to profit from new business opportunities.”

The Altitude IP Contact Center is a complete modular software suite putting together the Altitude uCI (Unified Customer Interaction) multichannel software solution and the Altitude vBox, a contact center optimized soft switch running on standard hardware and based on Asterisk™. The Altitude uCI is a proven suite of contact center software solutions that boasts fifteen years of outstanding results throughout 800-plus contact centers worldwide.

Altitude Software is a leading independent contact center solutions vendor, with 18 offices worldwide, resulting in a fast expanding regional customer base and strong partner network with a special focus on delivering business value to contact center outsourcers.

- End -

About Altitude Software

Altitude Software is a leading independent contact centre vendor with the Altitude Unified Customer Interaction™ (Altitude uCI) product line. Altitude uCI manages and improves customer relationships for each new interaction in a wide range of contact centres, from SMEs to large multisite organisations..
Altitude uCI is a cost-effective application suite conceived to improve the overall productivity of the contact centre. Since Altitude uCI was engineered to integrate easily with enterprise front office and back-office systems, Altitude uCI delivers significant cost benefits, revenue benefits, and intangible benefits with a limited upfront investment. Altitude uCI not only allows users to achieve return on investment in a limited time frame, but also provides a successful solution to their customer interaction and organisational efficiency strategies. Altitude Software serves around 700 customers (with more than 170.000 agents) of all sizes in 55 countries worldwide, both directly and through a wide network of partners. Altitude Software has 15 Offices in four continents. Please visit us at www.altitude.com.