CDC-CRM Solutions India, a leading provider of enterprise CRM and related solutions, has unveiled the CDC Collection Management solution for the insurance industry. This vertical solution is one of the first in this market and represents the emerging maturity of this space in India as collection management solutions are quite the norm in more developed markets.

The new solution manages the entire collection process -- from the generation of automatic notifications all the way up to automating communication with customers and external collection agents. Notifications are sent to the customer via SMS, e-mail or via a phone call. All the processes involved such as delivering notifications, assigning renewal opportunities, monitoring performance, automatic reminders and communication with customers, external agents, and so on, is part of this single solution. The solution provides a more streamlined process, ensuring higher productivity, greater customer retention and lower cost of operations. The new solution is user friendly and easily adaptable and finding workers trained in the software is relatively simple. According to Gerald Prabhu, Chief Marketing Officer, CDC-CRM Solutions India, “Collection is a growing area of focus for Insurance companies in India as they start offering more complex products and more options to their customers. The automation will significantly reduce the amount of time and resources spent on the collection process. Also, it will make servicing a client simpler as the system has a database of the entire customer’s actions.” he added further.

The key benefits of the new solution include -automating the collection process by creating a list of renewals due and allocate the renewals to specific teams. Customer communication is also allocated. The customer chooses the form of media with which they are most comfortable (SMS, E-mail, phone calls) and important information on renewals and premium payment reminders are continuously sent. The system will similarly communicate with the agents for a renewal being acted on by the agent directly. Management of activities, such as creating a list of tasks and activities for the renewal team, are managed by the system. After every set of activities the system automatically schedules the next set of activities and it is equipped with a shared calendar where the whole renewal team can view and schedule activities.

Monitoring every stage of activities in the renewal process through reports, notifications and advanced analysis. Reports are generated to assist the whole process. The new solution from CDC CRM is immediately available now in the Indian market.

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About CDC CRM:

Founded in late 2007, CDC CRM Solutions Pvt. Ltd. is a fast growing provider of enterprise CRM and related solutions in India. The solutions offered by CDC CRM stand out as they are micro vertical focused and thus are ready to be deployed in the market segments they address. Another significant advantage they enjoy over competing products is the availability of high-quality technical and customer support locally as most of the research and development work for Pivotal CRM ,customization services and Technical support is done out of Bangalore in India. CDC CRM Solutions is the exclusive sales and implementation arm of CDC Software in India and will focus on marketing and sales of CDC’s Pivotal CRM. Pivotal CRM has out-of-the-box modules for micro verticals such as capital markets, corporate finance, wealth management, asset management and private banking in BFSI as well as out-of-the-box solutions for real estate. CDC CRM offers a core team of professionals to support its focused marketing efforts in India and already has many major customer wins across the micro verticals it serves.