MphasiS opens another centre in Gujarat at Vadodara for Bharti Airtel Limited
MphasiS expands BPO operations with new centre to enhance Bharti Airtel's mobile services in Central Gujarat.
Tweet-- Bharti Airtel, India’s leading telecom operator along with their partner MphasiS, an EDS, HP company today announced the opening of its new call centre located at Spencer Mall, Genda Circle. This is the first of its kind initiative with state-of-art facilities aimed at delivering enhanced service experience to a population of more than one million customers in Central Gujarat.
This new call center will be equipped with 400 seats, and grow to 800 seats and have 2500 people within the next12 months. The agents have been specially trained in linguistic, soft skills & call handling techniques to deliver unparalleled experience to the customers. This will be an extension of the call centre in Ahmedabad.
“The opening of our Vadodara center, is in keeping with our strategy to grow beyond the metro cities and tap local talent here. Initially we will leverage this center to service the rapidly developing Indian market, providing services to domestic clients. The Vadodara center further strengthens our operations in Gujarat and will learn from the best practices adopted in our successful center in Ahmedabad.” said Milind Godbole, CDO MphasiS, BPO.
Commenting during the inauguration of new centre Mr. Sharlin Thayil, COO, Bharti Airtel, Gujarat Circle said, “The new MphasiS centre at Vadodara will take care of the rapidly growing customer base for Airtel in Gujarat. The staff has been well trained on the various Airtel processes with the expertise of MphasiS so that they deliver a standard, consistent and delightful call centre for our customers”
Notes to Editor
About MphasiSMphasiS, an EDS company, is a leading Applications Services, Remote Infrastructure Services, BPO and KPO services provider. We deliver real improvements in business performance for clients through a combination of technology know-how, domain and process expertise. With currently over 28,000 people on the roles, we service clients in Financial Services, Healthcare, Communications, Transportation, Consumer & Retail industries and to Governments around the world. To know more, please visit www.mphasis.com.
About HPHP, the world’s largest technology company, provides printing and personal computing products and IT services, software and solutions that simplify the technology experience for consumers and businesses. HP completed its acquisition of EDS on Aug. 26, 2008. More information about HP (NYSE: HPQ) is available at http://www.hp.com.
About Bharti Airtel Limited:
Bharti Airtel Limited, a group company of Bharti Enterprises, is India’s leading integrated telecom services provider with an aggregate of around 82.6 million customers as of end of October 2008, consisting of 80.19 million mobile customers. Bharti Airtel Limited has been voted as India's most innovative company, in a survey conducted by The Wall Street Journal.
Bharti Airtel is structured into three strategic business units - Mobile services, Telemedia services and Enterprise services. The mobile business provides mobile & fixed wireless services using GSM technology across 23 telecom circles. The Telemedia business provides broadband & telephone services in 95 cities, DTH services and is foraying into the IPTV segment. The Enterprise business provides end-to-end telecom solutions to corporate customers and national & international long distance services to carriers. All these services are provided under the Airtel brand. Airtel’s high-speed optic fibre network currently spans over 83,000 kms covering all the major cities in the country. The company has two international landing stations in Chennai that connects two submarine cable systems - i2i to Singapore and SEA-ME-WE-4 to Europe. For more information, visit www.bhartiairtel.in