Manipal to bring quality healthcare with warm South Indian touch to Delhi
Minister of State, Ministry of Commerce and Industry, Govt of India, Shri Ashwani Kumar handed over the accreditation, instituted by Quality Council of India (QCI) to Mr. R. Basil, MD and CEO of Manipal Health Systems and Dr. Murali Srinivas, Consultant Neurology and Advisor Quality at Manipal Hospital Bangalore in New Delhi today.
Tweet-- Manipal Health Systems of Bangalore and its flagship unit Manipal Hospital, Bangalore is in the news again. This time around they have been recognized by National Accreditation Board for Hospitals (NABH) for the quality of their full range of services across over 50 specialties. Just last week, Manipal Hospital, Bangalore was the top runner as the most patient friendly hospital in the country in a consumer survey conducted by Voluntary Organisation in the Interest of Consumer Education (VOICE) in collaboration with Indian Council for Medical Research (ICMR) across all the 6 metro cities and 9 districts. They also happen to be the only winner of the Golden Peacock Award amongst hospitals in India and they were also the first super specialty hospital in the country to be ISO certified for Clinical, Nursing, Diagnostics and allied areas.
Mr. R. Basil, MD and CEO of Manipal Health Systems and Dr. Murali Srinivas, Consultant Neurology and Advisor Quality at Manipal Hospital Bangalore received the accreditation, instituted by Quality Council of India (QCI) from Shri Ashwani Kumar, Honorable Minister of State, Ministry of Commerce and Industry, Govt of India, in New Delhi today.
What is creditable is that the hospital managed to get the coveted NABH recognition in a single assessment. That too for over 50 specialties that the hospital offers.
“To enable us go through the NABH assessment, we involved our entire hospital team who are well versed in managing quality programs on an ongoing basis. They studied the NABH requirements and made the necessary modifications in the processes where needed. No outside consultant or agency was hired for the assessment. It’s an honour to receive the accreditation and the full credit goes to Team Manipal for this recognition.” said Mr. Basil.
The VOICE survey had covered over 4000 consumers on areas ranging from cost of treatment to quality of care and service provided by the hospital.
According to Mr R Basil being recognized as the most patient friendly hospital is just a reflection of the work ethos at each and every Manipal Hospital. “We have been working tirelessly for over 5 years now to ensure that each and every patient who comes to us for treatment has a pleasant experience. Attention is being paid to the smallest of needs which a patient or his attendant may have. Anticipating their needs rather than reacting to them has been our approach through out.” Manipal Hospital started this journey by treating each patient as a “customer” which they very soon changed to treating them as “Guests”. And now they have taken the relationship to the next level. The staff has been asked to treat each patient as if he was their own “Blood Relative”. This has ensured that there is much more warmth and compassion in the hospital’s interaction with their patients.
The good news is that Delhites will soon have access to this personal touch in quality healthcare. Manipal Health Systems is all set to open their first hospital in Delhi towards the end of this year.
Manipal Health Systems is one of the key enterprises that emerged from the dream of the great visionary, Padamshree Dr. TMA Pai. Together with Manipal University the group offers Tertiary, Secondary and Primary healthcare delivery services from 17 hospitals, 9 primary Care Clinics and 55 community Health Programs. With over 7000 beds, 1700 doctors, 15Lac Out-Patients & 4 Lac inpatients annually, and a rich history of over 50 years, it is today one of the largest healthcare delivery systems in Asia.