Aditya Birla Minacs inaugurates its twenty-seventh center in Aurangabad
Center to further strengthen Aditya Birla Minacs' leadership in region specific customer interaction services
Tweet-- Aditya Birla Minacs, a global business solutions company (subsidiary of Aditya Birla Nuvo) today announced the inauguration of its new delivery center at MIDC Chikalthana in Aurangabad, Maharashtra. The center will initially provide customer interaction services in Marathi, apart from Hindi and English, to 53 million IDEA Cellular subscribers as part of the five year outsourcing services deal worth Rs 600 crore
Mr. Navanit Narayan, Chief Service Delivery Officer, IDEA Cellular Ltd. was honorable chief guest at the occasion and inaugurated the center. Mr. Milind Godbole, President APAC, Aditya Birla Minacs presided over the function.
Speaking on the occasion, Mr. Navanit Narayan, Chief Service Delivery Officer, IDEA Cellular, said, "Our close partnership with Minacs has strengthened IDEA's ability to deliver predictable, high quality services to our subscribers and deliver a strong customer experience 24/7. We are pleased with the quality of work that is being delivered from our Aurangabad operations and have confidence in the talent pool available in the city and the region. These kinds of centers will be instrumental in redefining mobile telephony service standards providing incisive reach, connectivity and value added services".
Speaking at the inauguration, Mr. Milind Godbole, President - APAC, Aditya Birla Minacs said "Our new center firmly establishes Aurangabad as a significant customer service hub for Aditya Birla Minacs in Western India. We are delighted to be in Aurangabad and we value the support and encouragement we have received throughout the development process for this center. Aurangabad is planned as a hub for the Minacs Connect India hub-and-spoke model that we are implementing. Connect India's unique, technology-driven, decentralized service delivery model will transform customer support services in India, with smaller regional centers offering accent diversification, disaster recovery and a standardized operation".
Minacs Telecom Solutions offers end to end solutions including inbound and outbound sales, customer service and support, loyalty and retention, contract processing, database-driven marketing amongst other services. Minacs currently serves several Fortune 500 telecom clients including a leading wireless technology provider, a large global telecom company, and a global broadband service provider.
Notes to Editor
About Aditya Birla Minacs Worldwide Ltd
Aditya Birla Minacs is a pioneering business solutions company that partners with global corporations in the BFSI (banking, financial services and insurance), TIME (telecom, infrastructure, media, and entertainment) and manufacturing industries. We leverage years of process, domain and technology expertise to deliver superior business value to clients with our seamless CRM/ contact center, Knowledge Process Outsourcing, Marketing Solutions, Finance and Accounting, and IT solutions and services. 13,000 Minacs experts across 3 continents and 27 centers spanning Canada, Germany, Hungary, India, Philippines, the UK and USA power our solutions through a global delivery model that helps our clients enhance revenues, profitability and customer service.
Visit www.minacs.adityabirla.com for more information.