Sanovi Technologies introduces Sanovi 360, an enhanced support capability
The 24X7 service desk operations will help facilitate quicker issue resolution and ensure that the Sanovi's promise of Disaster Recovery Management is fulfilled
Tweet-- Sanovi Technologies, one of the leading players in the Disaster Recovery Management and business continuity field, has introduced Sanovi 360, an enhanced support capability that offers a 24 X 7 service desk operation, to provide the highest level of support services to its customers.
Sanovi offers solutions to proactively manage disaster recovery (DR) environments to ensure that business applications can be recovered in compliance with service level agreements. As the leading independent provider of DR management software solutions, Sanovi is focused on ensuring recovery readiness.
As a first, Sanovi has put in place a new call logging and call escalation procedure to streamline the call management and speedy call resolution procedure. The Sanovi 360 is a Service Desk that is available 24 X 7 and is manned by experts that to speedily ensure customers Disaster Recovery solutions are in constant state of readiness.
Representatives manning the desk will be well versed in the technical aspects as well as the domain specifications and will help the customer's IT team to resolve any IT or service issues and provide help on an immediate basis. In the stray chance that the resolution is not possible over the phone, the Sanovi Service Desk will immediately escalate it for technical assistance. This will help in optimising time lags and ensuring that the customers issues are resolved much faster.
"Outages don't come announced; in order to provide the highest level of recovery readiness to our customers we have invested in modern tools and processes for supporting all of our valued customers. Sanovi 360 will result in an improved overall support experience. We are committed to ensuring the highest level of satisfaction and to meet the distinct needs of our customers and the market", says Anup Khanna, Director of Support & Services, Sanovi Technologies.
Notes to Editor
About Sanovi:
Sanovi was founded in 2003 to help organizations proactively manage disaster recovery (DR) environments and ensure business managers that business applications can be recovered in compliance with service level agreements. As the leading independent provider of DR management software solutions, Sanovi is focused on ensuring recovery readiness across all levels of IT infrastructure.
Sanovi DR Management Suite is the leading management solution for aligning DR infrastructure with Recovery Time and Recovery Point objectives. Sanovi DRM™ combines monitoring, reporting, testing and workflow automation capabilities of complex IT infrastructure into a scalable, easy-to-use solution built on industry standards. The result is a unified disaster recovery management product family that delivers DR readiness validation and offers clear business and operational advantages. Website: www.sanovi.com