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Source: http://www.indiaprwire.com/pressrelease/information-technology/2009010617661.htm

iYogi Partners with GlobalLogic for Software Product Development to Create "Generation V" Technical Support Platform

iYogi (www.iyogi.net) today announced a software product development partnership with GlobalLogic, Inc. to create a "Generation V" services platform for iYogi's proprietary technical support application framework, iMantra. The fastest growing direct-to-consumer and small business technical support brand from India, iYogi has more than 50,000 subscribers worldwide.

New Delhi, Delhi, January 6, 2009 /India PRwire/ -- iYogi (www.iyogi.net) today announced a software product development partnership with GlobalLogic, Inc. to create a “Generation V” services platform for iYogi’s proprietary technical support application framework, iMantra. The fastest growing direct-to-consumer and small business technical support brand from India, iYogi has more than 50,000 subscribers worldwide.

GlobalLogic, the leader in global software product development, will assist in the enhancement of iYogi’s service delivery framework using best-of-breed Web 2.0 tools and applications. Some of the innovative features to be introduced through this software product development tie-up include an application that resides on the customer’s desktop and provides integration with iMantra (“Support Dock”) and a global MPLS-based IP transport platform that provides customers with the instant deployment of remote access and voice-based support with a single click. This advanced implementation allows for integration with POS payment systems to facilitate real-time processing at the point of sale.

Uday Challu, co-founder and CEO of iYogi, said, “The partnership with GlobalLogic for software product development reiterates iYogi’s commitment to offer affordable access to the highest quality technical support for home users and small businesses with disruptive applications and tools to manage their everyday technology needs. GlobalLogic’s expertise will help us further enhance iYogi’s widely acclaimed iMantra support platform with a new breed of applications and services, bringing us even closer to our customers.”

iYogi provides live computer support for home and small business users globally for the technologies they use everyday. iYogi’s live 24/7 support extends to multiple brands of computers, software and peripherals. Currently available to customers in the United States, United Kingdom, Canada, Australia and Singapore, iYogi is on an aggressive expansion spree, extending services to several new geographies in 2009. iYogi’s customer satisfaction rate of 93% and resolution rate of 84% ranks it as the highest benchmarked company in the computer support industry.

Peter Harrison, CEO of GlobalLogic Inc., said, "We are excited about this partnership, which will enable us to bring our specialized skills across the full software product development lifecycle to iYogi. Already a proven leader in delivering innovative product engineering services to Web 2.0 companies, GlobalLogic will help iYogi continue to deliver the effective solutions for which it has come to be known.”

In contrast to many firms that focus on IT services, GlobalLogic specializes in software product R&D for emerging and established technology companies. Its services include everything from market analysis and product conceptualization to product engineering, migration, testing and support. The company has received widespread recognition for innovation in software product R&D, including its InfoWorld award-winning platform for distributed Agile development (GlobalLogic Velocity™) and GlobalLogic Version 1.0SM, an offering for both early and late-stage companies that has helped GlobalLogic clients launch innovative and disruptive technologies at major conferences such as Demofall-2008.

Notes to Editor

About GlobalLogic:

The leading specialist in global software product development services, GlobalLogic, Inc. partners with emerging and established technology companies to help them bring great software products to market in less time and at less cost. GlobalLogic has developed a unique joint-venture model of partnering with technology companies to create a dedicated global delivery center in the US, India, China, Ukraine and Israel to serve as a virtual extension of a client’s local development team. In other cases where the client does not have any internal engineering staff, GlobalLogic provides a "fabless" partnership from the start, with GlobalLogic taking ownership of the product engineering, platform and architecture. This approach allows companies to focus on the other aspects of a successful product launch, such as strategy, marketing, customer acquisition, go-to-market challenges and the demands of ever-changing markets. By leveraging GlobalLogic’s global facilities, world-class engineers and state-of-the-art tools and processes, companies can increase the quality of their software products while dramatically reducing timelines and operating costs - often by 30 percent or more.

GlobalLogic has ongoing partnerships with more than 150 technology companies in product vertical markets that include Consumer, Mobile, Telecom, Healthcare, Enterprise and Embedded. Over the last eight years, GlobalLogic has helped its clients release over 1,000 software products, including more than 300 major products in the last twelve months with a better than 95 percent on-time delivery record. Its clients include innovative technology companies such as Autodesk, Broadsoft, Electronic Arts, Intalio, Motorola, NextPoint, Vertica and Yahoo. GlobalLogic, an Inc. 500 company, has been ranked as a top employer in India and Ukraine by IDC and Hewitt Associates respectively. GlobalLogic is headquartered in Vienna, Virginia and has European headquarters in London, UK. With global delivery centers throughout the US, India, Ukraine China, and Israel, GlobalLogic employs thousands of professionals worldwide.

About iYogi

iYogi is the first direct-to-consumer and small business technical support service from India. Providing an Annual Unlimited subscription to technical support for $119.99 per year, iYogi now boasts of more than 50,000 customers. The company employs 600 professionals servicing customers in the US, UK, Canada, Australia and Singapore. Backed by Canaan Partners, Silicon Valley Bank and SAP Ventures, the company has been featured in MSNBC, ZDnet, Yahoo Finance and eWeek. It has also been declared a winner of the Red Herring 100 Award, a selection of the 100 most innovative private technology companies based in Asia. For further information please visit www.iyogi.net.


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