Cincom Systems, a 40 year-old Cincinnati-based software company specialising in call centre CRM & CEM software, is pleased to announce an alliance agreement with Metronet, a Zagreb-based telecom operator, and TIS, a System Integrator company in Croatia. The Cincom, TIS and Metronet partnership will provide a complete customer experience management solution to companies looking to enhance the efficiency and productivity of their contact centre environments and improve the customer experience offered to their clients.

Companies and organizations in the former Yugoslavian market that are seeking a new contact centre or needing to optimize their existing one will benefit from Metronet's and TIS' project-management and operational capabilities as well as Cincom's right mix of software tools and experience. The three partner companies will jointly market and deliver a combination of flexible delivery options, from fully hosted contact centre to on-premise solutions. Future customers will increase their competitive advantage by gaining highly productive and efficient agents while reducing their operational costs and providing innovative ways to maintain loyal and satisfied customers through Customer Experience Centres that exceed customer expectations.

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About Customer Experience Management (CEM)

For over seven years, Cincom has been at work to help customers requesting turnkey Customer Experience Management projects create a consistent, intentional, differentiated and valuable customer experience at every touch point including contact centre level.

Cincom's CEM solution, Synchrony™, simplifies the complexities of today's contact centre to enhance the customer's experience, while simultaneously optimising agent and operational efficiency and driving better decision-making. Synchrony delivers robust capabilities and functionalities, including multi-channel inbound and outbound, unified agent desktop, 360 customer view, advanced analytics and reporting and multi-tenant architecture.

Moreover, Synchrony's flexible ownership options, including on-demand, licensed, subscription to license and license hosting, provide an entire solution for any company that wants highly productive and efficient agents, loyal and satisfied customers and a contact centre that contributes to the health and wealth of each kind of organization.

About Cincom Systems

For nearly 40 years, Cincom's software and services have helped thousands of clients worldwide simplify the management of complex business processes through its innovative technologies, ideas and support. Cincom is a pioneer in the contact centre market and is recognized by clients, partners and industry analysts such as Gartner and Datamonitor as one of the most stable and innovative solution providers in the market.

Cincom serves clients worldwide including Citibank, Boeing, Northwestern Mutual, Ericsson, Penn State University, Milacron, Siemens, Rockwell Automation and Trane.

About TIS Group

Legally established in 1989 in Croatia, today TIS includes four subsidiaries with a principal office in Zagreb and two branch offices in Maribor and Vienna. IT services reach beyond the above-mentioned geographical outlines thus making TIS Group one of the leading IT companies of Eastern Europe.

TIS Group provides solutions for modern banking, business operation informatization, business intelligence for analysis and support in the decision-making process and customer relations optimization. TIS services include consultancy, host model of ICT services, projecting, implementation and maintenance of business software and ICT system and services for GSM operators.

TIS serves clients like Raiffeisen bank Austria, Nova Ljubljanska banka, Nova kreditna banka Maribor, Croatian Radiotelevision, Dubrovnik Airline, HEP, Pliva, Mobilkom Austria and VIPnet.

About Metronet

Founded in May 2005, Metronet is Croatia's leading business broadband service provider. Metronet is positioned in the fast-growing segment of the fixed telecom market, broadband and VAS services.

With the right mix of domain experience, global vision, progressive technology and professional expertise, Metronet ensures to its customers high-quality connections, high-speed internet access starting at MB speeds or better, network simplification, cost efficiencies, simplified pricing and intelligent CPE.

Metronet serves clients such as Privredna banka Zagreb, Adriatica.net, Volksbank, Croatia Insurance, DHL, Podravka, Ericsson and Merkur Insurance.