Aspect Software proves that a company does not have to compromise the entrepreneurial qualities of flexibility, energy and innovation for the experience and knowledge of an old pro.This month, the company celebrates its first birthday since merging Concerto Software and Aspect Communications, combining more than 30 years of insight and expertise to become the world’s largest company solely focused on the contact center. Customers and industry organizations alike are taking note and recognizing the company’s countless milestones throughout the last year, through numerous awards, a growing customer base, expanded presence and market share globally, and the release of several new products.

“Looking back, I’m extremely proud of our accomplishments over the past year,” said Jim Foy, president and chief executive officer at Aspect Software. “Even though Aspect Software is only one year old, our 30 years of wisdom and understanding of the industry is reflected in our ability to rapidly integrate two companies into one cohesive operation, to provide the most complete contact center product offering and the best sales and support organizations to meet all of our customers’ needs. We are proud of our history and we’re excited for what the coming years will bring, including the ongoing enhancements to our robust product portfolio."

Armed with an extensive, award-winning product portfolio, Aspect Software continued to build relationships with its more than 3,000 customers who both looked to the company for add-on seats as well as new products in the portfolio, such as Aspect® Quality Management™. The company also continued to broaden its customer base and position itself as an industry leader in sales, signing more than 140 new logo customer wins since September 2005. The company experienced substantial growth and a large number of new logos from the Asia Pacific region, which is expected to continue to provide considerable market opportunities for Aspect Software in countries like India, China, Korea, the Philippines, and Thailand. Products, such as Aspect EnsemblePro and Aspect eWorkforce Management, offering support for numerous single and multi-byte languages, are contributing to the company’s growth in these regions.

Additionally, the company continued to expand Aspect® Technical Services, providing expert technical support 24x7x365 to respond to customer needs globally, including the launch of a new Knowledge Center solution that empowers customers to easily find technical answers at their convenience over the web. Post-call surveys, offered to every customer, consistently produced a satisfaction rating of more than 4.25 (out of 5) over the past 12 months.

As a thought leader for the contact center industry, Aspect Software held numerous industry events for more than 2,000 attendees, such as customer input forums, road shows around the world, user group meetings and various web events. The company had more than 800 attendees at its customer conference in April and continues to engage customers and the contact center industry by launching “Contact Center: Unplugged,” a weblog that offers insight on technology and trends from three industry luminaries, Roger Sumner, Gary Barnett and Jim Mitchell. Aspect Software has also initiated Really Simple Syndication (RSS) Feeds on its website to allow subscribers to have company news, information and blog content proactively pushed to their readers.

“As a customer of both companies before the merger, we have been very impressed with the ability of Aspect Software to blend product lines into one of the most comprehensive portfolios on the market,” saidAaron C.B. Jacobs, manager of customer care, VW Credit,Inc. “We now have one vendor to respond to all of our contact center needs, and by implementing Aspect Software solutions such asAspect® CallCenter® ACD, Aspect® Enterprise Contact Server™, Aspect®eWorkforce Management, Aspect® Customer Self Service™, Aspect® DataMart™ and Aspect® Unison®Predictive Dialerin our contact center, we know that we have the option of easily adding on more functionality as our company grows. Aspect continues to listen to our needs and releases new product updates that help us thrive in our dynamic business environment.”

Throughout the past year, Aspect Software also met several product roadmap milestones by successfully releasing new and innovative versions of its leading products.

Select highlights include:

• An enhanced Signature Product Line with added features and voice over internet protocol (VoIP) capabilities across all product releases, including Aspect Unison Predictive Dialer 7.1, Aspect Customer Self Service 7.2, Aspect CallCenter ACD 9.1 and the soon to be released Aspect® Spectrum® ACD 10.1.
• An updated workforce management interface supporting inbound, outbound and blended contact center environments in eight languages with the release of Aspect eWorkforce Management 7.0.
• Substantial new features and functionality, including hosted services capabilities, quality management, increased security and expanded enterprise administration with Aspect® EnsemblePro™ 6.0, a complete contact center solution that unites inbound, outbound and blended multichannel contact.
• Added advanced quality management functionality to the Contact Center Performance Optimization product line with the acquisition of SophistiCom Technologies. Aspect Quality Management now offers tight integrations with the Signature product line ACDs, as well as third-party ACDs.
• Aspect Software threw its support behind the open source IP PBX market by announcing its packaged offering of Asterisk Business Edition, a professional-grade open-source IP PBX.

Aspect Software has also been recognized by several analyst organizations and media outlets with prestigious awards and accolades over the past year:

• Ernst & Young Entrepreneur of the Year® Award in New England for Jim Foy, Aspect Software president and CEO
• American Business Awards™ Finalist for Aspect EnsemblePro
• Frost & Sullivan CEO of the Year Award for Jim Foy, as well as Growth Strategy Leadership Awards for leading the world outbound dialing market, the global workforce management market, and the Asia Pacific contact center market
• TMC Lifetime Achievement Awards for Jim Foy, Ralph Breslauer and Gary Barnett
• Customer Interaction Solutions® IP Contact Center Technology Award for Asterisk Business Edition IP PBX

The company has partnered with more than 90 distributors and, since September 2005, Aspect Software added 13 new channel partners to expand market presence globally. Aspect Software has also continued to expand its patent portfolio with 50 additional patents awarded. With more than 610 patents and products implemented in more than 5,000 contact centers around the world, the company will continue to invest in new technologies and examine how these advances can benefit customers.

“Our well-executed strategy has successfully driven the development of the company and Aspect Software will continue to evolve its product offerings in order to help customers apply technology to their business processes,” said Foy. “It’s an exciting time in the contact center industry, with new technology, methods and opportunities emerging in the market every year. Aspect is looking forward to the future and will continue to focus on meeting market needs by transforming the way companies interact with their customers.”

Aspect, Aspect Software, EnsemblePro, CallCenter ACD, Spectrum ACD, Enterprise Contact Server, Quality Management, eWorkforce Management, Unison Predictive Dialer, Enterprise Campaign Manager, Campaign Optimizer, DataMart, and Customer Self Service are either trademarks or registered trademarks of Aspect Software, Inc., in the United States and/or other countries. The names of other companies and products mentioned herein may be the trademarks of their respective owners.

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Aspect Software, Inc., the founder of the contact center industry, is the world’s largest company solely focused on providing proven, innovative contact center products and services that enable the key business processes of customer service, collections, and sales and telemarketing. Each day, thousands of in-house and outsourced contact centers around the globe conduct more than 125 million customer interactions using Aspect Software products. We believe in using the power of technology to positively transform the customer-company experience. That belief has led us to accept the challenge of developing the world’s most reliable automatic call distributors (ACDs), most trusted dialers, most widely-used and respected workforce management (WFM) solutions, most flexible voice self-service systems and the industry’s first and most comprehensive unified, multi-channel contact center solution. Headquartered in Westford, Mass., Aspect Software has operations across the Americas, Europe, Africa, the Middle East and Asia Pacific. For more information, visit www.aspect.com.