2nd Annual Customer Retention, Satisfaction and Loyalty 2010 Conference to be addressed by Mr.O.P.Aggarwal, Banking Ombudsman/CGM, RBI
Customer retention is a key priority for any organization looking to maximize revenue. In the current economic climate, the importance of retaining customers has become vital. With rigorous cost cutting measures and customers curbing their service usage, financial institutions are faced with a difficult balancing act when competing and retaining customers.
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-- The 2nd Annual Customer Retention, satisfaction and Loyalty will take an in-depth look at how institutions are developing and adopting Customer Relationship Management and Customer Experience Management approaches in order to enhance customer relationships and maximize customer retention as well as customer lifetime value. Building and maintaining profitable customer relationships can result in a win-win situation for both - the institution and the customer. By providing customers with the services and experiences they seek, organizations can ensure that they remain both profitable and loyal.
Talking on the initiative taken by i Group, Mr. O P Aggarwal, the Banking Ombudsman, Reserve Bank of India said, "I am delighted to be speaking at this conference devoted to customer retention, satisfaction and Loyalty which will help the financial institution understand the importance of customer."
Mr. O P Aggarwal will deliver a keynote address along with senior executives from State Bank of India, Bank of India, Kotak Mahindra Bank, Yes bank and HDFC Standard Life Insurance that will examine the balancing act when competing and retaining customers.
"The aftermath of economic crisis has been tough for all the financial institutions. As the organizations are looking to regain their momentum, it's a good initiative to understand the customer centricity" Mr. O P Aggarwal observed.
Over 100 top level Executives along with the Heads of Customer Service, Customer Care, Customer Satisfaction, Customer Management and Customer Loyalty from all over India are getting ready to gather in Mumbai this August for the 2nd Annual Customer Retention, Satisfaction and Loyalty in Financial Services. The two day conference will emphasize on education, interactive discussions, speed networking, exchanging new ideas and analyzing the skills of the attending delegates.
