Hero Mindmine Launches Customer Care Training For Railway Employees
Hero Mindmine, India's leading Training and Consulting organisation announced the launch of Customer Care Training for Railways at Railways Customer Care Institute, Kishanganj. The purpose of Railways for taking this initiative is to train the front end staff to provide the customer a world class customer service experience.
Tweet-- Hero Mindmine, India’s leading Training and Consulting organisation announced the launch of Customer Care Training for Railways at Railways Customer Care Institute, Kishanganj. The purpose of Railways for taking this initiative is to train the front end staff to provide the customer a world class customer service experience.
Railways have awarded this training contract to Hero Mindmine initially for the period of three years which may subsequently be extended to two more years. Under the three-year customer care training project, Hero Mindmine expects to train more than 1.25 lakh railways staff belonging to various categories such as Station Master, Station Superintendent, TTE, Parcel Office, Enquiry and Help desk staff.
Speaking at the centre inauguration ceremony, Mr. A.W George, Business Head, Hero Mindmine said,” It is of immense pride that Indian Railways have chosen Hero Mindmine as their partner in helping train and develop their employees. As our aim is to contribute to India’s competitive workforce and enhancing employability at large, the assignment brings yet another laurel to our organisation. We are pleased to participate in the skill transformation initiative of Indian Railways.”
Present at the occasion from Railways were Mr. Som Nath Mukherjee, Additional Member Commercial, Mr. Rakesh Tandon, Executive Director Director - Passenger Marketing, Mr Ravinesh Kumar, Director Traffic Commercial, Ms. Monica Agnihotri, Director Passenger Marketing, Mr S P Singh, Principal, Indian Railways Customer Care Institute. Members of Hero Mindmine, Mr A.W George, Business Head, Mr K Narpat Singh, Head, Training and Academics, Mr Anupam Bhasin, Director (HR & TQM) Hero Corporate Service Limited also graced the occasion.
Notes to Editor
About Hero Mindmine Institute Limited
Hero Mindmine Institute, a subsidiary of Hero Corporate Service Limited is an academic and scholastic body that has emerged as one of India’s leading Training & Consulting organization by partnering with spectrum of multinationals, Indian corporations and public sector organizations. Hero Mindmine has built proven content delivery methods in the areas of communication skills, sales, customer service, leadership, people management, strategic planning, team building, cultural sensitization etc.
Backed by the US $ 4.2 billion Hero Group, it provides learning solutions in the area of training delivery, consulting, content development and assessments for sectors like Airlines, Automative, BPO, FMCG, IT, Pharma etc. Till date, more than 225,000 people across the country and internationally, have benefited from Hero Mindmine programmes. Hero Mindmine has worked with blue chip clients like American Express, CSC, GE, Godrej, HP, IBM, Infosys, the Tata Group, LG, EDS, Samsung, NTPC, NHPC, Standared Chartered Bank, Wipro, Alcatel and a host of others. An independent industry think tank, Hero Mindmine has renowned names like Mr. N R Narayan Murthy, Mr. Deepak Parekh, Mr Raman Roy and Mr. R A Mashelkar on its advisory board.